Business & Customers
Engineering
Hiring
HR
Internal
Marketing

Metrics

Monthly Recurring Revenue (MRR)

✅ Verified
Core Metric
Finance KPI

Total revenue generated from all active subscriptions

Annual Recurring Revenue (ARR)

✅ Verified
Finance KPI

Annualized value of recurring revenue

MRR Growth Rate

✅ Verified
Sales KPI

Month-over-month growth in MRR

Revenue Churn Rate

⚒️ WIP
Sales KPI

Rate at which recurring revenue is lost

Average Revenue Per User

✅ Verified
Sales KPI

Average revenue generated per active user

Customer Lifetime Value

⚒️ WIP
Sales KPI

Predicted total revenue from a customer

Daily Active Users

✅ Verified
Core Metric
Product KPI

Number of unique users per day

Monthly Active Users

✅ Verified
Product KPI

Number of unique users per month

User Retention Rate

✅ Verified
Core Metric
Product KPI

Percentage of users who return

Feature Adoption Rate

⚒️ WIP
Product KPI

Percentage of users using key features

Session Duration

✅ Verified
Product KPI

Average time spent per session

User Engagement Score

⚒️ WIP
Product KPI

Composite score of user activity

Net Promoter Score

✅ Verified
Core Metric
Customer Success KPI

Measure of customer satisfaction and loyalty

Customer Satisfaction Score

✅ Verified
Customer Success KPI

Direct measure of customer satisfaction

First Response Time

✅ Verified
Customer Success KPI

Average time to first response for support tickets

Ticket Resolution Time

⚒️ WIP
Customer Success KPI

Average time to resolve support tickets

Customer Health Score

⚒️ WIP
Customer Success KPI

Composite score of customer success indicators

Customer Acquisition Cost

✅ Verified
Marketing KPI

Cost to acquire a new customer

Marketing ROI

✅ Verified
Core Metric
Marketing KPI

Return on marketing investment

Lead Conversion Rate

✅ Verified
Marketing KPI

Rate of leads converting to customers

Website Traffic

✅ Verified
Marketing KPI

Total website visitors

Email Open Rates

⚒️ WIP
Marketing KPI

Percentage of marketing emails opened

Social Media Engagement

⚒️ WIP
Marketing KPI

Composite of social media interactions